Fudge
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Even the simplest of changes done with increased usability in mind and based on proper testing data can increase web revenues by millions of dollars. What better way of proving that investments in usability pay off big time?
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Jakob Nielsen makes the argument that masking passwords doesn't necessarily increase security but it does hinder usability and that could prove costly for businesses.
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Jon Hicks's presentation from @media 2009 is available in PDF format. Probably one of the best overviews of proper icon usage in interactive environments.
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A quick tip that everyone should be aware of: don't use the "X" character as replacement for the "Close" icon when designing interfaces.
“It's not what you look at that matters, it's what you see.”
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